Refund policy

We have a 14-day exchange policy on art prints, all custom pieces are final sale. If your artwork arrives damaged, photo evidence must be provided. Any damaged artwork will be replaced free of charge. We do not provide refunds.

To be eligible for an exchange, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@sparklysrq.com.

If your exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at info@sparklysrq.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not provide refunds. Art prints are eligible for exchanges if requested within 2 weeks of delivery. Damaged orders will be replaced with proof. All custom orders are final sale.